Customer Context and Shared Inbox

Know the customer before you reply

Every conversation in TalkFuze opens with the customer beside it: name, phone, channel, who is assigned and what they asked before. For shops, their orders, lifetime spend and courier delivery record are in the same panel.

Ask about current access and workspace setup for your team

What your team sees beside each chat

Name, phone, email and the channel they wrote from, editable right in the panel. Labels such as VIP or Unpaid stay with the contact, and when someone writes after clicking a Facebook ad, the panel shows which ad and product brought them in.

Your customers stay yours

Each business works in its own workspace and sees only its own contacts, chats and orders.

Set up with our team

We help you connect your channels, store and courier, and share current pricing.

Works in the browser

Open the inbox and the customer panel from any modern browser. Nothing to install.

Comparison with Companies

Shared team inbox

Every connected channel lands in one inbox your whole team works from.

TalkFuze connects through the official WhatsApp Cloud API.

Messenger and Instagram

Facebook Messenger and Instagram direct messages in the same inbox.

Website chat widget

A chat widget for your site, answered from the same inbox.

Customer profile beside the chat

Name, phone, email, channel and labels next to the conversation.

Earlier conversations

Scroll back through what the customer asked before and what your team answered.

Conversation assignment

Assign a chat to an agent and see who has joined it.

Internal notes

In TalkFuze these are whispers: messages in the chat that only your team sees.

AI reply drafts

TalkFuze drafts the reply from the conversation, customer context and your saved answers. Your agent reviews it before sending.

Team reports

In TalkFuze: conversation volume by day and channel, and support performance for each agent.

Contact labels

In TalkFuze, shops can label contacts and save a label filter as a segment.

Courier parcel booking from the inbox

Book the parcel with UPS for an order without leaving TalkFuze.

Courier delivery record

Delivery success rate for the customer's phone number across UPS, FedEx, USPS and DHL, beside the chat.

Payment risk on the customer panel

A payment risk level built from the customer's order and delivery history.

See detailed comparison

Learn more

What customer context does TalkFuze show?

Next to every conversation, TalkFuze shows the customer's name, phone, email, channel and labels, who is assigned, and what they asked before on WhatsApp, Messenger, Instagram or website chat. For online shops, the Customer Commerce panel adds their orders with status, courier and total, lifetime spend, and the delivery record for their phone number. TalkFuze is a shared support inbox with customer context built in. It is not a sales pipeline or an email marketing tool.

How does context help your team reply?

An agent who can see the last order, the channel and the earlier chat does not have to ask the customer to repeat themselves. The AI draft uses the same context, plus your product catalog and saved answers. When a customer sends a product photo, the draft can name the product and its price from your catalog. Your agent reviews the draft and decides what to send.

How do you start using customer context?

Connect WhatsApp, Messenger, Instagram and your website chat. Shops can also connect their store and courier, so orders show up beside each chat. Open a conversation and the panel on the right shows what TalkFuze knows about that customer. Assign it, leave a whisper for a teammate, or create the order from there. Save your delivery charges, policies and common answers in AI settings, and the next AI draft uses them.

How TalkFuze website chat fits your workflow

Set up your workspace, add the widget snippet to your site, and handle incoming visitor chats from the shared inbox.

Knowledge Base

Total Sources

Added Today

Question / Intent / Rule

AI Response / Answer

Question / Intent / RuleAI Response / AnswerStatus

Delivery inside New YorkDelivery inside New York takes 1-2 days, shipping is $5.

Payment methodsCard, PayPal and Apple Pay

Return policySize exchange within 7 days

Office hours10 AM to 8 PM

Create your workspace

Web Widget

Add the TalkFuze chat widget to your website.

Installation Code

Copy code

Paste this code right before the closing </body> tag of your website.

<!-- TalkFuze Widget -->

New website chatnow

Do you offer free SSL?

https://hostnin.com

Talkfuze

Hey there! 👋

How can we help?

Recent message

Support Team

If you still need help with anything...

Chat with us

Replies within minutes

HomeMessagesHelp

Paste the install code

Auto Mode is ON. AI is replying to customers by itself.Turn off from here

Michael Carter

Tag Resolve

Context

• Order #1042 shipped today via UPS
• Expected delivery: tomorrow evening

Today

Type a message...

ReplyWhisperSend

Comparison with Companies
Shared team inbox Every connected channel lands in one inbox your whole team works from.
WhatsApp TalkFuze connects through the official WhatsApp Cloud API.
Messenger and Instagram Facebook Messenger and Instagram direct messages in the same inbox.
Website chat widget A chat widget for your site, answered from the same inbox.
Customer profile beside the chat Name, phone, email, channel and labels next to the conversation.
Earlier conversations Scroll back through what the customer asked before and what your team answered.
Conversation assignment Assign a chat to an agent and see who has joined it.
Internal notes In TalkFuze these are whispers: messages in the chat that only your team sees.
AI reply drafts TalkFuze drafts the reply from the conversation, customer context and your saved answers. Your agent reviews it before sending.
Team reports In TalkFuze: conversation volume by day and channel, and support performance for each agent.
Contact labels In TalkFuze, shops can label contacts and save a label filter as a segment.
Courier parcel booking from the inbox Book the parcel with UPS for an order without leaving TalkFuze.
Courier delivery record Delivery success rate for the customer's phone number across UPS, FedEx, USPS and DHL, beside the chat.
Payment risk on the customer panel A payment risk level built from the customer's order and delivery history.
See detailed comparison	Learn more	Learn more	Learn more	Learn more

Know the customer before you reply

Customer details

Orders and delivery

Every channel

What your team sees beside each chat

Who the customer is

What they have bought

Earlier conversations on any channel

Who is handling it

Reply on any channel without losing the customer

One line of code, then you are live

Add it to any website you can edit

Act on the context, not just read it

Create the order from the chat

Label customers and save segments

Book the parcel with UPS

See the team's workload and speed

The context makes the AI draft better too

Drafts that already know the order

Your channels, store and courier, connected to one inbox

Good to know